NPS Calculator
Net Promoter Score comes from one survey question: how likely are you to recommend us, from 0 to 10. People who answer 9 or 10 are promoters, 7 or 8 are passives and 0 to 6 are detractors. NPS is the percentage of promoters minus the percentage of detractors, so it runs from -100 to +100. Enter your counts, or paste the raw scores and the calculator sorts them for you.
How to use NPS Calculator
- Enter the number of promoters (9-10), passives (7-8) and detractors (0-6), or paste raw scores separated by commas or spaces.
- Read your NPS and the share of each group.
- Track it over time; the trend matters more than one number.
Frequently asked questions
How is NPS calculated?
NPS = % promoters (scores 9-10) minus % detractors (scores 0-6). Passives (7-8) count in the total but not in either side.
What is a good NPS?
Anything above 0 means more promoters than detractors. Benchmarks vary a lot by industry, so compare with your own past scores first.
How many responses do I need?
With only a handful of answers the score swings a lot. Treat small samples as a rough signal.
What is NPS Calculator?
Net Promoter Score comes from one survey question: how likely are you to recommend us, from 0 to 10. People who answer 9 or 10 are promoters, 7 or 8 are passives and 0 to 6 are detractors.
Is NPS Calculator free to use?
Yes. NPS Calculator is completely free, with no sign-up and no usage limits.
Does NPS Calculator work in a web browser?
Yes. NPS Calculator runs in any modern web browser. There is nothing to download or install.
Is my data private with NPS Calculator?
Yes. NPS Calculator runs entirely on your device in your browser, so nothing you enter is uploaded to a server.
Is NPS Calculator any good?
Give your verdict. Sign-in needed to vote and comment.
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